FAQ

Q: How do I use EPCAMR store shopping cart?

A: Choose items you would like to purchase by clicking the “add to cart” buttons that coincide with individual items in the EPCAMR store.  Some items require that you choose a type (ex. product color or type of registration) before the “add to cart” button is activated.  A prompt will come up to ask if you would like “checkout now” to go to the checkout process or “continue shopping” to add more items to your cart.

Once all the items that you desire are in the shopping cart choose “checkout now”.  In the checkout process you may remove items and/or adjust item quantities.

 

Q: How do I use EPCAMR store checkout?

A:  Step 1: Checkout Options… there are three (3) options.  As a new customer, you can “.. register” for an account or use the “guest checkout”.  If you have a pre-existing account, you can “… log in” (if you allow your browser to use cookies, the store may have noticed you had an account and logged you in already).

Step 2: Delivery Details… will allow you to add information about where you would like your product(s) delivered.  If you have a pre-existing account or just registered, this area may already be filled out.  If not (or if you chose guest checkout in the previous step), please fill out the delivery information.  Some items in the store do not require delivery, but this step is still required to checkout.  Click the “continue” button to move on to payment.

Step 3: Payment Method… Here you can choose between check, money order, or credit card.  You may also add comments or feedback to the order in case you have special instructions of which we should be aware.  If you “pay now” with credit card, you will be taken to the PayPal Gateway.  If you choose, to pay with a check or money order, please fill out information about the mailed payment so we can match your check to your order later.  “Print this page” for your invoice.  Once printed click “Process Check/MO” to submit the order.

The store sends you an e-mail to let you know the order was submitted.  If you pay with a card, PayPal will supply you with an invoice.  If you forgot print the page and need an invoice to process a check (or just want an invoice from the EPCAMR Store) please contact Michael Hewitt at hardcoal@epcamr.org.

 

Q: How do I add a comment to my order?

A: You can add a comment in Step 3 of the Checkout process.  There will be a form field that will allow you to write feedback or special instructions.

 

Q: Can I Pay with a check or money order?

A: In the store checkout process there is an option to pay with check or money order.  We actually prefer this method because we aren’t charged a processing fee.  The order will not be processed until the check or money order is received in the mail.  Once we have it in hand we will contact you to let you know we got the payment and are processing the order.

 

Q: How do I pay online with a card?

A: EPCAMR Store uses the PayPal Merchant Services Gateway. PayPal gives us break, as a nonprofit, on processing fees so we can keep our products affordable.  The gateway also has a very strict security screening process for cards.

You do not have to have a PayPal account to use the payment gateway. You can use it as a guest and it will not track your payment.

After checkout and order confirmation a page with your order ID will appear with a Total Due Now. Click the “Pay Now” button to be ushered on to the PayPal Gateway. Once on PayPal, a page will display your order summary on the left and payment options on the right. Choose the “Pay with a debit or credit card, or PayPal Credit” option and then choose the “Debit or Credit Card” tab. Follow the steps to fill out your billing address and contact information, the last step is to click the “Pay” button.

One benefit to creating a PayPal account is that it stores your billing address and contact information so it will automatically appear and you don’t have to type it in again.  It does not pass this information on to the seller (us or any other online store you use).

 

Which credit cards can I use for payment?

EPCAMR Store uses the PayPal Merchant Services Gateway. PayPal gives us break, as a nonprofit, on processing fees so we can keep our products affordable.

PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute. Depending on your processor, Payflow Pro also supports level 2 and level 3 Purchasing Cards (P-Cards). Check cards or debit cards with either a Visa or MasterCard logo are supported and treated just like a credit card.

Card types that are currently not compatible with PayPal Merchant Services are:
-Procurement and private label credit cards (such as a department store credit card).
-Debit cards requiring a numeric password and pin-pad for entry.

 

Why was my credit card denied through PayPal?

To help protect your account, PayPal uses a complex screening process for credit card payments. This helps prevent lost or stolen cards from being used for unauthorized transactions. On rare occasions, the screening process affects valid cards.

A credit card might also be denied if:

-The card issuer is having technical problems that prevent authorization of a transaction.
-The card issuer sees a charge that doesn’t fit your normal spending patterns and blocks the transaction to protect you.
-You’ve inadvertently exceeded the limit on your card.

If you know that your credit card is valid but your payment still doesn’t go through, you might want to:

-Try another credit card.
-Pay by sending a check or money order. You order won’t be processed as quickly as we wait for the check.  We actually prefer a check since we don’t incur a processing fee.
-Contact Paypal directly at 1-888-221-1161 and ask for an “agent” at the prompt. Ask the agent why your card was declined.  They can run a check to see why their system has declined it. If you can still use your card, please try your transaction again.
-Pay securely online using your bank account. You can link your bank account to your PayPal account in just a few minutes. We never see your financial or other personal information.

 

Q: Can I see my purchase history?

A: Yes, if you register an account with the store you can log on and view history the My Account page and view My Orders.    You can also view, modify and update your account details and view and manage your favorites list.